Our user-facing error message saying ‘We Can’t Sign You With This Credential Because Your Domain Isn’t Available’ that appears when they are trying to login to their Windows accounts. Because of this error users are unable to log in and use their PCs.
In our previous article, we discussed the ‘Your credentials did not work’ error message. So just like this error, we’ll now review how to resolve this one ‘We Can’t Sign You With This Credential Because Your Domain Isn’t Available’.
We recommend you erase or remove the connected PCs from the list and then rejoin them. Other typical fixes include modifying a GPO for event log retention or booting the computer without connectivity.
Unfortunately, these fixes can’t work, and users still face the issue. Therefore, in this article, you’ll the best methods that could help you to resolve the issue.
TIP: Before proceeding, install or download Reimage. However, the security tool not only helps you to detect malware or viruses but can also erase broken registry entries and many other defects. So, scanning your computer with it will help you to check if no internal problems are causing this issue.
How To Fix ‘We Can’t Sign You With This Credential Because Your Domain Isn’t Available’:
Follow the below methods to fix the ‘We Can’t Sign You With This Credential…’ issue:
- Erase protected users group
- Create a new Windows profile
- Make sure your DNS settings are correct
- Try Security Policy Snap-in
- Delete corrupted profile from registry editor
Erase protected users group to fix ‘We Can’t Sign You With This Credential…’ issue
Lots of users report the issue who tried to add another user to a protected user group in the active directory. To erase the user, please follow these instructions:
- Click and hold Windows Key + R
- When you view Run dialog, input in lusrmgr.msc and then tap OK
- When lusrmgr window appears, tap on Users, then choose Protected User and right-tap to remove the desired account
If you still face the issue ‘We Can’t Sign You With This Credential…’ then dive down to the other method!
Create a new Windows profile
If you want to enter the PC, restart it in safe mode:
- Initially, reboot your computer and when the start animation appears, hit Restart
- Then, choose Troubleshoot and select Advanced Options
- Select Startup Settings and hit F4 to enter Safe mode
- Choose the Start button and select Settings again
- Move to Accounts > Family & other people > Add someone else to this PC
- Restart your computer and then check if it resolves the issue
If you still face the issue ‘We Can’t Sign You With This Credential…’ then dive down to the other method!
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